Shipping policy

Shipping Methods

Most in stock orders are processed and shipped within 1-3 business days of purchases. However, during peak periods processing times may exceed 3 business day.

Domestic

Orders ship Via USPS and usually arrive 1-7 business days after your package has shipped. 

International 

Orders ship Via USPS and usually arrive 5-12 business days after your package has shipped.

Hdqtrs Nyc is not responsible for any lost or stolen shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Tracking Issues

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 36 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance with your order number at orders@hdqtrsnyc.com